SMS Toll Free Texting
How SMS Toll Free Texting Works
21 articles
Does Unitel Voice offer SMS toll free texting?$8/month includes text-to-email and an online dashboard. Great for one-to-one messaging (not bulk texting).
How long does it take to add toll free texting to my service?Texting activation takes 7–10 business days due to carrier review. You’ll get an email once approved.
Can I send out a text message to a group of people?Distribution Lists let you send one message to multiple people individually. Contact support to enable this feature.
What is SMS toll free texting?SMS toll-free texting lets you send and receive one-on-one texts using your toll-free number via email or dashboard.
How does toll free text messaging work?Toll-free texting lets customers message your business using your toll-free number, with replies managed via email or dashboard.
How much does SMS toll free number texting cost?Toll-free texting costs $8/month for 500 messages. Extra messages are billed in blocks of 500 for $8.
Do I have to use Unitel Voice's toll free number service to enable SMS texting?SMS texting requires an active Unitel Voice toll-free number and is not available as a standalone service.
Can I keep my current toll free number with my current provider?SMS texting is only available with a Unitel Voice toll-free number—it cannot be used with numbers from other providers.
Why is toll free SMS texting useful for customer support teams?Toll-free SMS lets customers text your support team for quick, convenient help—reducing calls and improving satisfaction.
Why is SMS toll free texting useful for sales and marketing teams?SMS toll-free texting gives sales and marketing teams a fast, direct way to engage leads, run promotions, and boost conversions.
How do I send an outbound text?Unitel Voice’s SMS service works via email or an online dashboard—just reply to emails or log in to send and manage texts directly.
Can I send an image when texting?Yes, Unitel Voice supports MMS, but image size is limited to 1 MB—larger or high-quality files should be sent via email instead.
How do I update the email destination for text messages?Update your text message email in the texting portal under Settings > Edit > Email Addresses, then click "Update Agent" to save.
How do I add an additional email to receive text messages?To add an additional email, email [email protected] with the new user's name and email address.
Can I receive messages from a shortcode?Unitel Voice does not support inbound or outbound messages from shortcodes due to carrier restrictions.
How do I delete or remove users from receiving text messages?Email [email protected] with the user's name and email to remove them from text notifications.
Error: “Fail: not from a valid long-code” when replying to a text?Reply from the registered email and keep the subject line unchanged. If issues persist, contact [email protected].
What is TXT Relay?TXT Relay is no longer supported on Unitel Voice and is not available for use.
What is External ID?External ID is no longer supported on Unitel Voice and is not functional.
What is a Distribution List?Distribution Lists allow sending messages to multiple numbers. Messages may experience delays during peak times.
What is a Quick Reply?Quick Replies are pre-written responses that save time and ensure consistency.