Important: Before changing phone number settings, it helps to understand how calls are routed through your system. If needed, review your call flow setup first.
Where to Manage Your Numbers
Log in to your account and go to:
Settings > Your Numbers
From this section, you can:
Edit call routing
Change caller ID behavior
Manage fax delivery settings
Add tags for tracking
Add new numbers to your account
How to Edit a Number
Go to Settings > Your Numbers
Find the phone number you want to update
Click Edit
This opens the settings menu for that number.
Phone Number Settings Explained
Call Routing Options
Choose how calls to that number should be handled. Options are either Play My Main Greeting, or Transfer to Extension
Play My Main Greeting
Calls ring into your main greeting / menu first.
Best for:
Main business numbers
Callers who need menu options
General incoming calls
Must be used if you want to use Unitel Voice inbound fax
Transfer to Extension
Calls skip the main greeting and go directly to an employee or department extension.
Best for:
Direct lines to cell phone, landline, external office line, etc.
Dedicated support or sales numbers
Caller ID Options
Choose what appears on your cell phone when calls are forwarded. Options include either Caller's Number or Your Unitel Voice Number
1. Caller’s Number
Displays the original caller’s phone number.
2. Your Unitel Voice Number
Displays your business number instead.
Tip: Save your Unitel Voice number in your contacts so you recognize business calls.
Call Notification Settings
The Call Notification Settings in the Your Numbers section are used for incoming fax notifications only.
These settings do not control voicemail notifications. Voicemail notification preferences are managed separately within each Employee Extension or Department Extension.
Use this section to choose how received faxes are handled, including whether faxes are emailed to you, stored in your Inbox, both, or neither.
Copy (Recommended)
Fax saved in the Unitel Voice Inbox
Fax emailed as PDF
Stored in Inbox for 60 days
Notify
Fax stored in Inbox
Email alert/notification sent
No PDF attached
Forward
Fax emailed as PDF
Not stored in Unitel Voice Inbox
None
No email notifications
No stored fax delivery
Notification Email
This is the email address where fax notifications are sent.
Other Options
Time Zone
Used for:
Accurate call logs
Correct business hours timing
After-hours greeting schedules
Music on Hold
Choose to:
Use built-in hold music
Upload your own file
Disable music
Changes may take up to 2 minutes.
Number Tags
Use tags to label phone numbers for tracking.
Examples:
Google Ads
Website
Sales Campaign
Support Line
Tags help identify where calls are coming from.
Need Help?
Contact us at [email protected]
Call 855-888-6423 x2
Or chat with us online.
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