Overview
When your phone system is first set up, it comes with pre-loaded, generic greetings so your system is ready to handle calls right away.
What’s Included by Default
Your system automatically includes:
A Main Greeting (for incoming calls during business hours)
An After-Hours Greeting (for calls outside your business hours)
A Voicemail Greeting for each Extension, including:
Employee Extensions
Department Extensions
These default greetings are simple, professional, and designed to work out of the box.
Customizing Your Greetings
You can replace any default greeting with your own at any time using one of the following options:
Record directly using our built-in recording tool
Upload an audio file (e.g., MP3 or WAV)
Use our Voice Studio for a professionally recorded greeting
Important: Saving Your Greetings
Once you activate a new greeting:
The previous greeting is permanently deleted from the system
It cannot be recovered
Note: Previous versions of the Unitel Voice Phone System allowed users to save multiple greetings and switch between them. This functionality is no longer available.
We strongly recommend saving any audio files you may want to reuse before replacing a greeting.
Want to Use the Default Greetings Again?
If you’d like to reuse the original default greetings:
We’ve included them as downloadable files in this article
You can simply re-upload them to your system at any time