How to Set Up and Record Greetings
You can create greetings by recording directly in the dashboard or by uploading an MP3 file.
1. Navigate to Greeting Settings
Go to Settings.
Select Greetings.
2. Add a Custom Main Greeting
You have three options:
Option 1: Use our system's recording tool
Option 2: Upload an audio file
Tip: For better audio editing control, you may record greetings using:
Voice Memos (iPhone)
Voice Recorder (Android)
Option 3: Use Voice Talent Studio (can take up to 2 business days)
There you can order professional recordings for:
Main greeting
Department voicemail greetings
After-hours greetings
Pro Tip: We recommend using our built-in recording tool or uploading an audio file to get a greeting up and running right away. Then, visit our Voice Talent Studio to order a professionally recorded greeting—we’ll have it ready and uploaded for you within just a few days.
3. Configure Greeting Behavior
Below the greeting settings, you can choose what happens if a caller does not select an option.
Options include:
Repeat greeting - use this if you want your greeting to repeat if the caller does not choose an option.
Transfer to extension - use this if you want your caller to immediately be transferred to an extension if they do not choose an option. (Click the dropdown arrow to choose the extension where you want to transfer.)
4. Set Business Hours (Optional)
You can configure business hours for your system:
During business hours: Main greeting plays.
Outside business hours: After-hours greeting plays.
Note: We recommend keeping Active hours set to Always.
Most businesses do not need to use a separate after-hours greeting.
During non-business hours, callers generally expect to reach voicemail.
If you do want a different message after hours, you can set up an after-hours greeting by changing the Active hours field.
Click here for more details.
5. Save Your Settings
How to Set Up a Voicemail Greeting
Go to Extensions.
Click Edit on the employee or department extension.
Select Custom to record or upload a department voicemail greeting.
Select Copy to activate voicemail notifications. Then enter the email address you wish to receive voicemail messages.
Ways to Record a Greeting
Record with your device microphone directly in the dashboard
Upload an MP3 file that you recorded elsewhere
Use Voice Talent Studio for a professional recording
File Type and Size
Uploaded greeting files should be in MP3 format.
Keep greeting files under 2 MB.
Example Greetings
Menu Greeting Example: "Thank you for calling ABC Company. If you know your party's extension you may dial it at any time. For our Sales Team, press 1. For Support, press 2. For our dial-by-name directory, please press 8."
Welcome Greeting Example: "Thank you for calling ABC Company. Please press 0 or remain on the line for the next available representative."
Voicemail Greeting Example: "Thank you for calling. We're unable to take your call at this time. Please leave your name and number and someone from our Customer Care Team will return your call as soon as possible. Thank you."
Still confused? Having trouble?
Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.
We're here to help!