Music On Hold is the audio callers hear while waiting on hold or while the phone is ringing. You can customize this feature in Settings > Music On Hold.
How to Manage Music On Hold
Choose a Default Option:
Select from Unitel Voice’s preloaded music options.
Upload or Record Your Own:
Click "Add Your Own Greeting"and choose one of the following:
Upload: Select an MP3 file (max 5MB).
Record: Use your microphone to create a custom message.
Save Changes:
Once uploaded or recorded, save your changes.
Processing Time: It may take up to 2 minutes for updates to apply.
Why Customize Music On Hold?
✔ Improve caller experience with engaging music.
✔ Play custom messages about promotions, business hours, or important info.
✔ Reinforce branding with a professional touch.
ⓘ Still confused? Having trouble?
Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.
We're here to help!