You can set up custom forwarding schedules for department and employee extensions, including forwarding calls to specific numbers or the mobile app. Here's how to set up custom schedules for both.
Department Extensions
Navigate to the Extensions Page
Go to the Extensions section in your dashboard.
Select the Department Extension
Click the Edit button next to the department extension you want to modify.
Edit Forwarding Extensions & Numbers
In the "Forwarding Extensions & Numbers" section, either add or edit the forwarding extension.
Note: If you don't have a forwarding extension set up, click here to learn more about setting up department extensions.
Set the Forwarding Schedule
Inside the edit menu, you'll find the Active hours section. By default, it’s set to Always (which means 24/7.) You can choose from a list of presets or select "Custom".
Create Custom Time Slots
Toggle the All day button to OFF
Add Start time & End time (use military time, or be sure to include AM and PM).
*Remember, you are setting your business hours here. Outside this time, the after-hours greeting will play.
Click CONTINUE
Select the days of the week that match the hours you just defined. (If your business hours vary by day, you can always come back and add additional days and time ranges to your schedule.)
*Remember, you are setting your business hours here. Outside this time, the after-hours greeting will play.
Click CONTINUE
Turn the All months toggle ON, and then click FINISH
*Remember, you are setting your business hours here. Outside this time, the after-hours greeting will play.
After you've clicked FINISH, you will see that the Always option still exists along with your newly created Business Hours. You will need to delete the Always option by hovering over the Always option and clicking the X
After removing the Always option, click Save
If you need to add additional time slots (for example, if your weekend hours differ from weekdays), click the + to add more time ranges. You can create separate time slots for each group of days to match your exact business hours.
In this example below, the business hours are:Monday–Friday: 8:00 AM – 5:00 PM
Saturday: 11:00 AM – 4:00 PM
Sunday: 10:00 AM – 3:00 PM
Employee Extensions
If you are forwarding calls to a phone number using the Employee Extension’s Forwarding Extensions & Numbers list, custom call forwarding schedules are set the same way as Department Extensions. Just follow the same scheduling steps within the Employee Extension settings.