Extensions
Learn the different settings of the Extensions Section
6 articles
- What are Extensions?Understanding extensions in Unitel Voice. Learn how employee and department extensions help route calls and streamline communication.
- How to set up Employee Extensions (Users)How to set up employee extensions. Create 3-digit extensions for users to manage calls, voicemail, and mobile app access.
- How to set up Department Extensions (Groups)How to set up department extensions. Group employee extensions under one number to route calls by team or department.
- What is the "Ring for..." field?Understanding the “Ring for...” setting. Set how long each number rings before moving to the next or going to voicemail.
- Custom Call Forwarding SchedulesSet custom call forwarding schedules. Control when calls are forwarded for each extension using custom time slots.
- Why is the “Delete” button missing for one of my extensions?Why you can’t delete some extensions. Learn how to update call routing so you can safely delete an extension.