Extensions
Learn the different settings of the Extensions Section
6 articles
What are Extensions?Understanding extensions in Unitel Voice. Learn how employee and department extensions help route calls and streamline communication.
How to set up Employee Extensions (Users)How to set up employee extensions. Create 3-digit extensions for users to manage calls, voicemail, and mobile app access.
How to set up Department Extensions (Groups)How to set up department extensions. Group employee extensions under one number to route calls by team or department.
What is the "Ring for..." field?Understanding the “Ring for...” setting. Set how long each number rings before moving to the next or going to voicemail.
Custom Call Forwarding SchedulesSet custom call forwarding schedules. Control when calls are forwarded for each extension using custom time slots.
Why is the “Delete” button missing for one of my extensions?Why you can’t delete some extensions. Learn how to update call routing so you can safely delete an extension.