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Learn the basics of UniTel Voice, with a quick tour of virtual phone system.
Three Simple Steps To Set Up Your Phone System
Questions? Our Knowledge Base Has Answers
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How do I log into my account?
Video Tour of Virtual Phone System
Watch a quick tour of the UniTel Voice Virtual Office Phone System.
How do I update my email address?
Using UniTel Voice
What is my Inbox?
What are extensions?
How do I set up a department extension?
How do I set up an employee extension?
What is the "Ring for..." field?
Why is the “Delete” button missing for one of my extensions?
How do I get the mobile application?
Is there an app?
What are Tools?
What is Settings?
Why is my Settings Menu missing?
What are Greetings?
How do I set up my main greeting?
How do I set up an after-hours greeting?
How do I set up a voicemail greeting?
What is the maximum file size I can upload for my greeting?
How does call forwarding work?
How do I simply forward my virtual office number to another phone number?
How do I forward calls to my main greeting?
How do I forward calls straight to voicemail?
How do I forward my number directly to an extension, instead of to the greeting?
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How does voicemail work?
How do I retrieve voicemails?
How do I set up voicemail for a particular extension?
I don't want to use UniTel Voice's voicemail. What can I do?
Do you offer voicemail transcription?
See all 8 articles
Can I send and receive faxes?
How do I send faxes?
How do I receive faxes?
Does sending and receiving use my plan's minutes?
What are the different file formats supported when faxing out?
Dial By Name Directory
What is the Dial-by-Name Directory?
How do I setup my Dial-by-Name Directory?
How do I record the name in my Dial-by-Name Directory?
Why isn’t my extension included in the Dial-by-Name Directory?
What is call announcement and how does is work?
Music On Hold
What is music on hold and how does it work?
I want callers to hear a ring tone (ringing sound). How do I do that?
Caller ID Display
How can I change my caller ID display so my incoming call displays my virtual office number?
How do I make outbound calls so the person I am calling sees my virtual office number as my caller ID?
My caller ID setting is set to "Virtual Number". Why is a strange number is appearing instead?
Making Outbound Calls
How do I make outbound calls?
Does making an outbound call use my minutes?
What is the Dial-Out Access Number?
Do I need to dial a '1' when making an outbound call?
Where do I see a log of my outbound calls?
Adding Additional Numbers
How do I add additional numbers to my account?
If I add an additional number to my account, can I track calls on that number separately?
If I add an additional number to my account, can I forward it to it's own extension?
How much does it cost to add an additional number to my account?
What are call logs and how do they work?
What is call blocking and how does it work?
How do I update the email address where I receive my voicemails?
Can I receive text messages for voicemail notifications?
How do I enable Call Recording?
How do I listen to my recorded calls?
Why don't I see my recorded calls?
What is call recording?
How do I create additional Virtual Office Users?
Can I have more than 1 login to my Virtual Office?
Can I limit my Employees from viewing my account/billing information?
What are the different User Types of Virtual Office?
What is the Dial-Out feature?
How do I contact support?
How do I cancel my account.
What if I go over my plan’s allotted minutes? How will I be charged?
How do you bill for partial minutes used?
Do unused minutes rollover?
How is my service billed?
How do I update my billing info?
See all 10 articles
I don’t like the way my voice sounds… Do I have to record my own greeting?
How much is your a professional voice talent recording?
Can I keep my existing number and use it as my Virtual Office Number?
About UniTel Voice
What makes UniTel Voice different than other similar providers?
About Terms & Conditions
Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
Do I have to sign a contract?
Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
Can I upgrade or downgrade between plans at any time?
Do you have a 30-day money back guarantee?
About Products & Services
What is the UniTel Voice Virtual Office Phone System and how can it help my business?
Is UniTel Voice Virtual Office Phone System easy to set up?
What features are included?
Toll Free Numbers
Can I request a specific vanity toll free number?
Can I buy a toll free number from another company and use it with UniTel Voice?
Virtual Office Phone Systems
Do I need to install new phone lines or equipment?
Does UniTel Voice completely replace my existing telephone service?
How can I tell if an incoming call is a personal call or a call forwarding from my Virtual Office Number?
What is my Virtual Office Number?
How many concurrent calls can the system handle at once?
See all 6 articles
SMS Toll Free Texting
Does UniTel Voice offer SMS toll free texting?
How long does it take to add toll free texting to my service.
Can I send out a text message to a group of people?
Do I have to get a toll free number or can I use a local number?
Do you offer SIP Trunking
Is Virtual Office HIPAA Compliant?