Mobile App

What is the app?
The UniTel Voice app allows you to turn your smartphone or tablet into an extension of your Virtual Office phone system.  The UniTel Voice app will work on ...
Fri, 17 Mar, 2017 at 11:35 AM
How do I download the app?
You can search "UniTel Voice" in either the iTunes or Google Play store. Or, simply use the links below from your device to download the UniTe...
Fri, 17 Mar, 2017 at 11:36 AM
How do I login to the app?
First, you must download the app.  After you have downloaded the app, you will need to login. Follow the 3-Step Process below... STEP 1: GO TO EXTRAS...
Mon, 6 Mar, 2017 at 12:55 PM
How do I navigate within the app?
Depending on whether you are using an Apple (iOS) product, or Android product, the navigation will be found at the bottom or top of the screen. iOS navi...
Mon, 6 Mar, 2017 at 12:55 PM
What can I do within the VirtualOffice navigation?
View Inbox - to listen to voicemails and see faxes View Inbound call logs View Outbound call logs Use “hamburger icon” in upper-right to navigate with...
Mon, 6 Mar, 2017 at 12:55 PM
Why does the app ask for permission to use so many of my device's functions?
*NOTE* If you refuse any permissions to the app, the app will not work properly. Permission to use Camera The app will use your device's camera...
Tue, 21 Mar, 2017 at 3:59 PM
What can I do within the Keypad Navigation?
* You will see if your device is properly registered - if “UniTel Voice” is green in upper left.  If red, the app is not online/registered. * You can make ...
Mon, 6 Mar, 2017 at 12:56 PM
How do I access the App Settings?
From the "Keypad" Navigation, you will find the "Settings" tab in the upper-right corner.             Apple (iOS)                   ...
Mon, 6 Mar, 2017 at 12:56 PM
How do push notifications work with the app?
Push notifications will only be used at the time that the system is attempting to ring your app. Note: Received voicemails and faxes will not send push ...
Wed, 15 Mar, 2017 at 2:31 PM
How do I change my outbound Caller ID if I have multiple numbers?
In the Extensions tab, under the Mobile App (Ring Mode) settings, click the "Caller ID" dropdown to select which number to use. 
Mon, 6 Mar, 2017 at 12:56 PM