Voicemail

How does voicemail work?
 Every department and employee extension comes with a voicemail box. Voicemail greetings and forwarding emails are managed in the your extension's sett...
Tue, 13 Oct, 2015 at 10:36 AM
How do I retrieve voicemails?
All of your voicemails and faxes will appear in your phone system's inbox.      Use the built-in filters to narrow down your search results...
Tue, 21 Mar, 2017 at 4:24 PM
How do I set up voicemail for a particular extension?
Each department and employee extension comes with a voicemail box. Voicemail settings are controlled in the forwarding settings of each extension.  Firs...
Tue, 21 Mar, 2017 at 4:56 PM
I don't want to use UniTel Voice's voicemail. What can I do?
If you do not want to use our system's voicemail you can set your extension's forwarding settings to ring for 60 seconds. This will allow your dev...
Mon, 20 Feb, 2017 at 4:13 PM
Do you offer voicemail transcription?
Yes, effective 3/1/2018, the UniTel Voice product offers voicemail transcription.  Related: How do I enable voicemail transcription?
Tue, 27 Feb, 2018 at 3:40 PM
How do I prevent my voicemails from going to my spam folder?
 Add the domain @um.unitelvoice.com to your email's white-list.
Wed, 1 Jun, 2016 at 1:51 PM
How do I record my own voicemail?
1. Go to Extensions 2. In the extension click Edit 3. Scroll down to the Greetings section 4. Press "Upload or Re...
Mon, 19 Sep, 2016 at 9:46 AM
How do I permanently delete a message?
When deleting a voicemail or fax from your Inbox, a confirmation message will open asking you to confirm that you want to perform a deletion. Once you confi...
Mon, 15 Jan, 2018 at 1:38 PM
How many voicemails can my Virtual Office hold?
Each extension can hold approximately 200 voicemails. Please note that this is an average. The duration of voicemails may affect the total number of messag...
Fri, 22 Dec, 2017 at 1:27 PM
How long are my Voicemail Messages stored?
Your saved Voicemail Messages will be stored in your phone system for 60 days. After 60 days they will be deleted automatically. We recommend downloading an...
Tue, 27 Feb, 2018 at 4:21 PM