Toll-free text messaging allows businesses to send and receive SMS and MMS messages using their toll-free numbers. Customers can text your toll-free number from their cell phones, and you can manage these messages through email or an online dashboard.
How It Works:
Customer Sends a Text: A customer sends an SMS or MMS to your toll-free number.
Message Delivery:
Email: The text is converted into an email and sent to your designated notification email address.
Online Dashboard: Alternatively, you can access the message through Unitel Voice's texting dashboard.
Your Response:
Email Reply: Respond directly to the email, and your reply is sent back to the customer as a text from your toll-free number.
Dashboard Reply: Use the online dashboard to reply, and the customer receives your message as a text.
Benefits:
Enhanced Customer Engagement: Provides customers with a convenient way to communicate with your business.
Improved Support Efficiency: Allows for quick responses to customer inquiries via text.
Marketing Opportunities: Enables promotions where customers can text your toll-free number to receive discounts or participate in giveaways.
Getting Started:
To enable toll-free text messaging with Unitel Voice:
Sign Up: Visit the Toll-Free Texting Sign-Up page and complete the form.
Activation: After submitting the form, activation typically takes 7-10 business days.
Manage Messages: Once activated, choose to manage your messages via email or the online dashboard.
By leveraging toll-free text messaging, businesses can enhance customer interactions, streamline support processes, and explore new marketing avenues.
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