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Which of my users can access Inbound Faxes?

Only Master Admins and Admin Employees can access the fax Inbox.

Updated over 2 months ago

Inbound faxes are stored in your account’s Inbox and are accessible to:

  • Master Admin Users: The primary account owner has full access to all faxes.

  • Admin Employee Users: Employees with the "Admin" role can also view inbound faxes.

Other user roles, such as standard employees without admin permissions, will not have access to the fax Inbox. To change a user to an Admin role, navigate to the Employee Extensions and edit the permissions in the lower-left section of the extension settings.


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