What if I go over my plan’s allotted minutes? How will I be charged?
Additional minutes refer to the minutes used over the included amount. The number of included minutes is dependent on your plan. If you go over yo...
Tue, 31 May, 2016 at 11:42 AM
How do you bill for partial minutes used?
We round partial minutes to the nearest 6-second increment with no minimums. For example, a 10-second call would be billed for 12-seconds of time. Some comp...
Tue, 29 Sep, 2015 at 5:00 PM
Do unused minutes rollover?
No. Unused minutes expire at the end of each billing cycle.
Tue, 29 Sep, 2015 at 8:44 PM
How is my service billed?
We will charge your credit card each month on the anniversary of your sign-up date. We accept Visa, Mastercard, American Express and Discover.
Tue, 21 Mar, 2017 at 1:18 PM
How do I update my billing info?
To change your Billing information please follow these steps: 1. Click the "Settings" icon. 2. Click on "Account". ...
Tue, 12 Nov, 2019 at 1:21 PM
What's the difference between Incoming Minutes and Outgoing Minutes?
Most calls have 2 "legs".  When a caller dials a virtual phone number, there is an "origination leg" of the call, where the call comes...
Wed, 1 Jun, 2016 at 8:59 AM
How is my overage calculated?
 If you go over your plan’s allotted minutes, the overage rate is calculated at 4.9¢ per minute*. *DETAILS: The 4.9¢ rate is assuming that your phone ...
Wed, 1 Jun, 2016 at 12:28 PM
Do you accept PayPal?
No.  At this time, only credit card payments are accepted (Visa, Mastercard, American Express and Discover). ...
Wed, 1 Jun, 2016 at 1:40 PM
What are the acceptable forms of payment?
We accept Visa, MasterCard, American Express, and Discover payments.
Tue, 21 Mar, 2017 at 2:26 PM
Why is my first invoice so high?
Your first invoice can sometimes be confusing.  UniTel Voice is a pre-paid service.  You paid for the first month of service in advance, on the date you ...
Mon, 6 Jun, 2016 at 11:05 AM