This article describes how to navigate the UniTel Voice Softphone. 


If you have not already completed steps to download/install/login to the Softphone, please visit one of the below articles first.

Install Softphone for Mac

Install Softphone for Windows




The Softphone uses a top-bar navigation. Take a moment to familiarize yourself with the topbar navigation listed below:

  1. Key Pad - DialPad used to make calls
  2. Recent Calls - View recent calls from your Softphone
  3. Phone Book - Create and manage a contact list. 
  4. Settings - Advanced settings (not used unless directed to by UniTel Voice Support)
  5. Info / Menu - Quick Links to access Virtual Office Dashboard and other Help Resources.