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Installing Softphone Desktop Application for Mac

1. Click Here to download the Mac installer. (current version 4.6)

(Visit this article instead if you are running a Windows computer)

2. Launch the installer

Once you’ve downloaded the softphone installer open it and drag the softphone icon into the application folder.

3. Launch the Softphone App

    Navigate to your Applications folder and open the Softphone app. 

    (If you see a warning message when installing the app watch this video.)

4. Activate your employee extension's "Mobile App" settings.


1.  Login to your phone system's dashboard. Go to "Extensions" and "Edit" on your employee extension. (If you do not have an employee extension visit this article for help) 

2. Under "General Settings" make sure the "Mobile App" is toggled to "ON". 

5. Login into the Softphone App

Use the "Mobile App" Account ID & Password from your employee extension to login to the Softphone App. 

6. Once you login to the Softphone App it will sync with your employee extension and you'll be able to make and receive calls.

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