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Simple Call Forward to multiple phone numbers and your UniTel Voice voicemail

Step 1: Forward your UniTel Voice number to Dept. Ext 0

1. Go to “Settings” then “Your Numbers”

2. Edit phone number settings

3. Set “Forwarding Options” to “Transfer to extension”

4. Set “Extension” to “Ext 0 - New Extension”

5. Save settings

Step 2: Forward Employee Ext 700 to your phone number

1. Go to “Extensions”

2. Add an employee extension

3. Edit extension's "General Settings" - add a first & last name and adjust the time zone if needed


4. Edit Employee Ext 700 “Forwarding Extensions & Numbers” to forward to your phone number

5. Save extension settings

Step 3: To add additional phone numbers repeat "Step 2" adding an employee extension for each number

Step 4: Forward your Dept. Ext 0 to employee extensions


1. Edit “Dept. Ext 0” 

2. Edit “Forwarding Extensions & Numbers” to forward to Ext 700

3. Save forwarding number settings

4. Add additional employee extensions added for other phone numbers

5. Save extension settings

Step 4: Add a forwarding email(s) & voicemail greeting


1. Edit “Dept. Ext 0” 

2. Add email address(s) to "Where do you want voicemail emailed to?" - Optional

3. Add a customized "Voicemail Greeting"

4. You have several options to record a new greeting

            A. Upload a prerecorded MP3 file

            B. Record using your computer or devices microphone


           C. Order a professionally recorded greeting form our Voice Talent Studio

5. Save extension settings

Step 5: Set your ringtone by adjusting "Music On-Hold"

1. Go to “Settings” then “Music On-Hold”

2. Change the music to "Ringtone" if desired

3. Place a test call