Step 1: Forward your UniTel Voice number to Dept. Ext 0


1. Go to “Settings” then “Your Numbers”

2. Edit phone number settings



3. Set “Forwarding Options” to “Transfer to extension”

4. Set “Extension” to “Ext 0 - New Extension”



5. Save settings



Step 2: Forward Employee Ext 700 to your phone number


1. Go to “Extensions”

2. Add an employee extension




3. Edit extension's "General Settings" - add a first & last name and adjust the time zone if needed




 

4. Edit Employee Ext 700 “Forwarding Extensions & Numbers” to forward to your phone number



5. Save extension settings




Step 3: Forward your Dept. Ext 0 to Employee Ext 700

 

1. Edit “Dept. Ext 0” 

2. Edit “Forwarding Extensions & Numbers” to forward to Ext 700

3. Change "Ring For..." time to 60 seconds




4. Save forwarding number settings

5. Save extension settings



Step 4: Add a forwarding email(s) & voicemail greeting

 

1. Edit “Dept. Ext 0” 



2. Add email address(s) to "Where do you want voicemail emailed to?" - Optional




3. Add a customized "Voicemail Greeting". You have several options to record a new greeting

            A. Upload a prerecorded MP3 file

            B. Record using your computer or devices microphone


         

           C. Order a professionally recorded greeting form our Voice Talent Studio


4. Save extension settings




Step 5: Set your ringtone by adjusting "Music On-Hold"


1. Go to “Settings” then “Music On-Hold”

2. Change the music to "Ringtone" if desired



3. Place a test call


Done.