Step 1: Forward your UniTel Voice number to Dept. Ext 0


1. Go to “Settings” then “Your Numbers”

2. Edit phone number settings



3. Set “Forwarding Options” to “Transfer to extension”

4. Set “Extension” to “Ext 0 - New Extension”



5. Save settings



Step 2: Remove call forwarding phone number from Dept. Ext 0


1. Go to “Extensions”

2. Edit department Ext 0 

 

3. Remove call forwarding phone number from “Forwarding Extensions & Numbers” 




4. Save extension settings



Step 3: Add a forwarding email(s) & voicemail greeting

 

1. Edit “Dept. Ext 0” 


2. Add email address(s) to "Where do you want voicemail emailed to?" - Optional



3. Add a customized "Voicemail Greeting"



4. You have several options to record a new greeting


            A. Upload a prerecorded MP3 file

            B. Record using your computer or devices microphone


         

           C. Order a professionally recorded greeting form our Voice Talent Studio


5. Save extension settings



Step 4: Set your ringtone by adjusting "Music On-Hold"


1. Go to “Settings” then “Music On-Hold”

2. Change the music to "Ringtone" if desired



3. Place a test call


Done.