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Steps To Setting Up Your System
1. Login To Your Account
2. Choose A Call Forwarding Setup
3. Creating Employee(User) & Department Extensions
4. Record Your Greetings
5. Login/Sync Mobile App With Employee Extension
About UniTel Voice's Services
What is the UniTel Voice Phone System?
Do I need to install new phone lines or equipment?
Does UniTel Voice completely replace my existing telephone service?
Do I have to sign a contract?
Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
Can I upgrade or downgrade between plans at any time?
Can I keep my existing number and use it as my Virtual Office Number?
Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
Do you offer SIP Trunking
Is Virtual Office HIPAA Compliant?
Can my UniTel Voice Service receive a call from an international number?
How many concurrent calls can the system handle at once?
Does your network have a disaster recovery plan? Is it redundant?
Does my UniTel Voice Service include international calling?
Do I have to get a toll free number or can I use a local number?
What makes UniTel Voice different than other similar providers?
Getting Started Video
Setting up your greetings
Setting up your extensions
Setting up your mobile app
Using UniTel Voice
What are Extensions?
How to set up Employee Extensions (Users)
How to set up Department Extensions (Groups)
How do I manage my Employee (User) Extension Login?
How do I update the permissions of my Employee Extension User?
Why is the “Delete” button missing for one of my extensions?
What is the "Ring for..." field?
Custom Call Forwarding Schedules
What is the Dial-by-Name Directory?
How do I setup my Dial-by-Name Directory?
How do I record the name in my Dial-by-Name Directory?
Why isn’t my extension included in the Dial-by-Name Directory?
What are Greetings?
Setting Up The Main Greeting
How to set up a Voicemail Greeting
How do I set up an after-hours greeting?
Custom Business Hours Schedule For After-Hours Greeting
What is the maximum file size I can upload for my greeting?
Why am I unable to record my own greeting from my Apple iOS device?
Voice Talent Studio
I don’t like the way my voice sounds… Do I have to record my own greeting?
How much is your a professional voice talent recording?
How does call forwarding work?
How to set up Simple Call Forwarding
Simple Call Forward to a phone number and your UniTel Voice voicemail
Simple Call Forward to multiple phone numbers and your UniTel Voice voicemail
Simple Call Forward to your UniTel Voice mobile app
Where can I forward my Virtual Office Calls?
Simple Call Forward directly to your UniTel Voice voicemail.
What is my Inbox?
How does voicemail work?
How do I retrieve voicemails?
How do I set up voicemail box?
I don't want to use UniTel Voice's voicemail. What can I do?
How do I prevent my voicemails from going to my spam folder?
How many voicemails can my inbox hold?
How long are my voicemail messages stored?
How are voicemails deleted?
What are call logs and how do they work?
How long are my Call Logs stored?
How do I transfer Additional Numbers to UniTel Voice?
Can I request a specific vanity toll free number?
Can I buy a toll free number from another company and use it with UniTel Voice?
How much does it cost to add an additional number to my account?
If I add an additional number to my account, can I track calls on that number separately?
If I add an additional number to my account, can I forward it to it's own extension?
What is a Number Tag and how are they used?
Why can't I add any more numbers to my account?
Can I send and receive faxes?
How do I send faxes?
How do I receive faxes?
Does sending and receiving use my plan's minutes?
What are the different file formats supported when faxing out?
Which of my users can access Inbound Faxes?
Where do I manage my inbound fax notification email & settings?
What is Settings?
Why is my Settings Menu missing?
Music On Hold
What is music on hold and how does it work?
I want callers to hear a ring tone (ringing sound). How do I do that?
How do I make outbound calls?
What is the Dial-Out feature?
What is the Dial-Out Access Number?
Do I need to dial a '1' when making an outbound call?
What is call announcement and how does is work?
What is call blocking and how does it work?
Dial Pad Extra Help & FAQs
Caller ID Display
How can I change my caller ID display so my incoming call displays my virtual office number?
How do I make outbound calls so the person I am calling sees my virtual office number as my caller ID?
How can I tell if an incoming call is a personal call or a call forwarding from my Virtual Office Number?
My caller ID setting is set to "Virtual Number". Why is a strange number is appearing instead?
How do I update the email address where I receive my voicemails?
Can I receive text messages for voicemail notifications?
What is call recording?
How do I enable Call Recording?
How do I listen to my recorded calls?
Why don't I see my recorded calls?
How do I enable Conference Calling?
How do I create a Conference Room?
How many Conference Rooms can I create?
Where are my recorded Conference Calls?
Do participants have any additional controls during a conference call?
Do moderators have any additional controls during a Conference Call?
How do I use the UniTel Voice Virtual Office Conference Service?
How many callers can each Conference Room handle?
How are Conference Calls Rated / Billed?
What are the different options for Conference Rooms
What is Voicemail Transcription?
How do I enable Voicemail Transcription?
How much does Voicemail Transcription cost?
SMS Toll Free Texting
Does UniTel Voice offer SMS toll free texting?
How long does it take to add toll free texting to my service.
Can I send out a text message to a group of people?
Can a toll free number send or receive text messages from a cell phone?
What is SMS toll free texting?
How does toll free text messaging work?
How much does SMS toll free number texting cost?
Do I have to use UniTel Voice’s toll free number service to enable SMS texting?
Can I keep my current toll free number with my current provider?
Why is toll free SMS texting useful for customer support teams?
Why is SMS toll free texting useful for sales and marketing teams?
Who uses toll free SMS texting now?
What are the benefits of SMS toll free texting service?
How do I send an outbound text?
Can I send an image when texting?
How do I update the email destination for text messages?
Can I limit my Employees from viewing my account/billing information?
How do I update my "Account" email address?
How do I manage my Master Admin Login?
How do I cancel my account?
What's the difference between Incoming Minutes and Outgoing Minutes?
How do I update my billing info?
Why is my first invoice so high?
How do I access my Invoice?
Does making an outbound call use my minutes?
What if I go over my plan’s allotted minutes? How will I be charged?
How do you bill for partial minutes used?
Do unused minutes rollover?
How is my service billed?
How is my overage calculated?
Do you accept PayPal?
What are the acceptable forms of payment?
How do I update the billing name on my account?
What is a credit limit warning?
Where can I download an offline Credit Card Authorization Form?
Where can I download a Toll Free Only Signup Form?
Where can I download a Toll Free Authorization Form?
Where can I download a Toll Free TEXTING Authorization Form?
Where can I download a Text Enablement Escalation Submission Form?
How do I contact support?
Login & Get Started
How do I download the app?
How do I login to the app?
How do I navigate within the app?
What can I do within the VirtualOffice navigation?
Why does the app ask for permission to use so many of my device's functions?
What can I do within the Keypad Navigation?
What can I do on the History screen in my Mobile App?
What is the app?
How does 911 work?
Making & Receiving Calls
How do I change my outbound Caller ID if I have multiple numbers?
How do I transfer a call?
What is blind transfer?
What is attended transfer?
Set Mobile App to Do Not Disturb (DND)
How do I access the App Settings?
How do I change the number of rings to my app?
How do I turn off Wi-Fi?
How do I troubleshoot call quality issues when using the app?
Why are some of my voicemails missing from my app?
Troubleshooting App Call Quality - Prefer Mobile Data
What does the notification mean: Your account expired on the push server
Enable Mobile App Troubleshooting Log for Advanced Troubleshooting
Send Mobile App Troubleshooting Log to Technician
How do push notifications work with the app?
What are some of the best practices when using the app?
How much data does my app use?
What are the numbers displayed on the Inbox navigation icon and the Inbound Calls icons?
How do I reset the Missed Calls Counter?
Can I control call waiting when using the app?
Can I lock my device while using the app on a call?
Can I make international calls from my UniTel Voice App?
How do I check the version of my UniTel Voice App?
How can I manage permission to my mobile phone’s Contacts for the UniTel Voice App?
How can I change the UniTel Voice App permissions to my Contacts / Camera / Microphone after the App is installed?
Do I need to keep the Mobile App open to receive calls?
How do I register a softphone?
Desk Phones & Adaptors
What types of devices can I use with Unitel Voice?
Which IP Devices are supported by UniTel Voice?
Can I use Desk Phones with UniTel Voice?
How do I add Devices to my account?
How do IP-Devices work with the UniTel Voice Virtual Phone system?
Can I purchase a new device from UniTel Voice?
How do I purchase a new device from UniTel Voice?
Can I Bring my own device?
How do I bring my own IP Device?
I signed up for the Office plan. How do I get setup with my device?
What is DND - Do Not Disturb
How do I configure my existing IP Phone Cisco SPA303 / SPA504G to work with UniTel Voice?
How do I provision my existing Yealink W52P / W56P / W60P for use with my UniTel Voice service
How do I provision my Yealink T46S for use with my UniTel Voice service?
Troubleshooting Devices checklist
Troubleshooting: Connecting Your New Device
Troubleshooting: Device will not power on
Troubleshooting: My device is not online/registered
Troubleshooting Call Quality Issues with Devices
Troubleshooting: Trouble making outbound calls
Troubleshooting: Inbound calls do not ring my Device
Troubleshooting: Router / Firewall Configurations
How To Enable and Configure Wi-Fi Settings on the Cisco SPA 525G2 Desk Phone
How Do I Configure the Cisco SPA 525G2 Desk Phone?
How do I configure my existing IP Phone Grandstream 2160 to work with UniTel Voice?
What is CNAM?
IP-Phone Time is incorrect.
Configuring your Cisco SPA-112 VoIP Adaptor
Using your Cisco SPA303
How Do I Configure the Polycom SoundPoint IP 550 Desk Phone?
Configuring your Cisco SPA-122 VoIP Adaptor
How Do I Configure the Polycom vvx411 Desk Phone?
Configure Yealink W56h handsets with your W60P
What is a Softphone?
Can I use a softphone with UniTel Voice?
Do I have to use a Softphone with UniTel Voice?
Installing the Desktop Softphone App for Windows
Installing Softphone Desktop Application for Mac
Do you support the Bria Softphone?
Install and Configure Bria Team to work with your Employee Extensions
Bria Teams Help & FAQs
Make calls directly from your Dashboard
Navigating your UniTel Voice Softphone
Using the UniTel Voice Desktop Softphone
Trouble installing Softphone on Mac?
Setting up your greetings
Modified on: Wed, 29 May, 2019 at 2:58 PM