Yes! Once you've added a new number to your account, you can customize its forwarding settings to send calls directly to a specific extension. Here's how:
Steps to Forward a Number to an Extension:
Click Settings > Your Numbers in your account dashboard.
Click Edit next to the number you want to forward.
Adjust Forwarding Settings:
Under the Forwarding Options section, click the arrow to expand the menu.
Select Transfer to Extension from the available options.
Choose the Extension:
Select the extension you'd like calls to be forwarded to from the dropdown menu.
Save Your Changes:
Once you've selected the extension, click Save to apply the settings.
What Happens Next?
Calls to this number will bypass the main greeting and go directly to the selected extension.
This setup is perfect for assigning specific numbers to team members, departments, or dedicated lines for campaigns.
ⓘ Still confused? Having trouble?
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We're here to help!