Your extensions should match your main greeting. If you have not setup a main greeting learn HERE


Step 1: Add a Employee Extension


Navigate to the Extensions on the left hand menu. 

  

 

You'll see "Employee Extensions" under department extensions. Select the "Add Extension" button.

 


A new extension will appear at the bottom of the list. 


Step 2: Customize Your Employee Extension



Select the edit drop down menu.  


On the left column of the extension menu you can select the extension number and enter an extension name (Ex: John).


On the right column you can add call forwarding numbers, set email addresses for voicemails to forward to, and add a voicemail greeting for the extension.