The Dial-by-Name Directory allows callers to use the keypad to find an Employee Extension based on the employee's last name. Callers are prompted to use the keypad to enter the first 3 letters of the last name of an employee. If there is a match, a recording of the employee's name will be played, and the extension will be given. The caller will then have the ability to transfer to that extension.
The Dial-by-Name Directory is always set as Extension 8 and is managed with your other extensions.
1. Employee extensions are not automatically included in the Dial-By-Name Directory. You must activate the employee extension in order to use it. To activate an extension in the DbN Directory, click <Edit> next to Extension 8, and make sure that the checkbox is enabled.
2. The recording of the employee name is managed in the Employee Extension's configuration settings.